One of the biggest misconceptions in the world of customer service is that “nice” = “good.” While being nice isn’t bad, “nice” service is not… Why “Great” Service Has Nothing to Do with Being “Nice”
Many companies still think they can take comfort from the fact that they have had no complaints. If no complaint was made, then everything must… Why Customers Don’t Return When Nothing “Went Wrong”
When service is done well, you notice it right away. It isn’t stiff or mechanical or forced; it’s easy, human and fluid. Conversely, when service… Why Does Good Service Feel Natural, And Bad Service Feel Stiff?
On the surface, customer service seems like the easiest thing to get the hang of: just say please and thank you, be helpful, answer their… Why Most People Mess Up in Customer Service (And Why It Doesn’t Have to Be That Way).