About Us
About ServiceCore Lab
ServiceCore Lab is an learning company that provides professional service and customer care training courses. The courses are based on service skills and service situations that happen in the real-world service industry. This includes industries like hospitality, retail, call centres and customer-facing roles. ServiceCore Lab courses are designed to provide people with the knowledge and skills needed to deal with customers, service situations and customer interactions.
We believe in structured, practical training rather than a theory based approach to service. Each lesson is clear, straightforward, and easily translated to practical application. No one is required to memorize scripts. Learners are instead taught to understand how service works, learn to respond appropriately to individual customers and develop the confidence to deal with the most difficult of interactions.
Our Mission
We want to make it possible for everybody, who wishes to get into people-businesses, to learn professional service skills and to grow in the customer-centered industries.
What We Focus On
You’ll pick up hands-on, real-life expertise that will boost your communication and service skills
Service Troubleshooting
Learn to manage complaints, confusion and challenging scenarios
Customer Communication
Find out how to interact with various customers clearly, politely and positively
Service Etiquette
Get an idea of how to stay consistent, high quality and consistent
Why It Matters
Strong service skills are in demand in most current industries and impact your customer satisfaction, business reputation and potential for career advancement.
Career advancement opportunities
Improve your prospects of being employed in hospitality, retail, service occupations and others
Real-life confidence
Develop the skills needed to confidently deal with real life scenarios and situations